As part of our installation packages, Norvision is proud to offer multi-year and ongoing support agreements for all of our solutions.
All support tickets that are filed are answered by our tiered support system. All tickets are promptly answered by our first tier, field-tech support.
If the issue is unable to be resolved, then the ticket is escalated up through our support chain, with the end goal of issue resolution.
Should the issue not reach a point of resolution, then we may send our technicians to look at your solution.
Ultimately, our goal with providing helpdesk support for our products is to ensure that your system stays online, and that your audience experiences little interruption to your solutions.
- Qualified IT support (ITIL aligned)
- Continuous monitoring to keep your digital signage up and running and protected
- Benefit from a wide array of IT expertise and mature knowledge base
- Reduce the risk of unbugeted support costs with our predictable cost models
- Free up your internal personnel to focus on strategic initiatives
- Increase your end-user satisfaction and overall productivity
- Keep up with digital transformation
- High-touch, high value service – Exceptional user experience is our priority
- Guaranteed service-level agreements – Agreed upon SLAs guaranteed to meet your expectations
- Dedicated IT governance – Produce measurable results toward achieving business strategies and goals
- Quarterly Business Reviews – Change happens quickly, and IT should evolve alongside your business